Outage in ShipStation

ShipStation Support - Live Chat

Resolved Minor
March 21, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

ShipStation is aware of the technical issues impacting ShipStation Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us. In the meantime, Zendesk Support team suggests performing a hard refresh, which can be done by pressing (shift + ctrl / cmd + R). Thank you for your patience as we collaborate with them to resolve this matter promptly. Thank you for your patience!
Components affected
ShipStation ShipStation Chat Support
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/21/2025 09:22PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 03/21/2025 04:58PM

ShipStation is aware of the technical issues impacting ShipStation Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us. In the meantime, Zendesk Support team suggests performing a hard refresh, which can be done by pressing (shift + ctrl / cmd + R). Thank you for your patience as we collaborate with them to resolve this matter promptly.

Thank you for your patience!

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