Outage in ShipStation

UPS SurePost & Ground Saver Changes

Resolved Minor
April 01, 2025 - Started 2 months ago - Lasted 30 days
Official incident page

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Outage Details

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels. For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value. For more info: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard
Components affected
ShipStation
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/01/2025 02:59PM

This incident has been resolved.

MONITORING 2 months ago - at 04/01/2025 11:41PM

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value.

For more info: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard

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