Outage in ShipStation

UPS SurePost & Ground Saver Changes

Resolved Minor
April 01, 2025 - Started about 2 months ago - Lasted 30 days
Official incident page

Need to monitor ShipStation outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ShipStation, and never miss an outage again.
Start Free Trial

Outage Details

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels. For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value. For more info: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard
Components affected
ShipStation
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 05/01/2025 02:59PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/01/2025 11:41PM

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value.

For more info: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard

Latest ShipStation outages

Royal Mail Timeouts - 6 days ago
Marketplace Issues - 21 days ago

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook