Outage in ShipStation
Login issues
Resolved MajorIncident Report
Summary AI Generated
ShipStation experienced a major outage lasting approximately 2.8 hours due to a 504 gateway timeout error on the `/seller/labelproviders` endpoint, preventing users from loading or logging into the platform. Users were completely unable to access the service, halting order processing and normal business operations. The incident was identified and resolved within the same day.
We are aware of the following error when attempting to load ShipStation and are working on a fix.
Request failed with status code 504. Url was /seller/labelproviders
Components affected
ShipStationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 06/30/2026 07:27PM
This incident has been resolved.
IDENTIFIED
17 days ago - at 06/30/2026 04:40PM
We are aware of the following error when attempting to load ShipStation and are working on a fix.
Request failed with status code 504. Url was /seller/labelproviders
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