Outage in Shipt

Investigating Text Message Delays (SMS and MMS)

Resolved Minor
February 22, 2024 - Started over 1 year ago
Official incident page

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Outage Details

We are currently experiencing some delays for text messages (SMS and MMS) at this time. This is affecting two-factor authentication, shopper and member communications and picture proof of delivery. At this time, we recommend that Shoppers consider calling customers for any communication while shopping and delivering, including letting customers know when the order is delivered. Members using in-app-chat are still able to receive messages. We are investigating and will provide updates as we have them.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/22/2024 08:34PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 02/22/2024 02:07PM

We are currently experiencing some delays for text messages (SMS and MMS) at this time. This is affecting two-factor authentication, shopper and member communications and picture proof of delivery.

At this time, we recommend that Shoppers consider calling customers for any communication while shopping and delivering, including letting customers know when the order is delivered. Members using in-app-chat are still able to receive messages.

We are investigating and will provide updates as we have them.

Latest Shipt outages

Shipt Phone Support - about 1 year ago
Shipt Platform Performance - over 1 year ago

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