Outage in Shipt

Investigating Text Message Delays (SMS and MMS)

Resolved Minor

February 22, 2024 - Started about 2 years ago
Official incident page

Incident Report

We are currently experiencing some delays for text messages (SMS and MMS) at this time. This is affecting two-factor authentication, shopper and member communications and picture proof of delivery. At this time, we recommend that Shoppers consider calling customers for any communication while shopping and delivering, including letting customers know when the order is delivered. Members using in-app-chat are still able to receive messages. We are investigating and will provide updates as we have them.

Need to monitor Shipt outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/22/2024 08:34PM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 02/22/2024 02:07PM

We are currently experiencing some delays for text messages (SMS and MMS) at this time. This is affecting two-factor authentication, shopper and member communications and picture proof of delivery.

At this time, we recommend that Shoppers consider calling customers for any communication while shopping and delivering, including letting customers know when the order is delivered. Members using in-app-chat are still able to receive messages.

We are investigating and will provide updates as we have them.

Latest Shipt outages

Shipt Platform Performance - over 1 year ago

Shopper and Member Application Performance - over 1 year ago

Support Team Call and Chat Availability - almost 2 years ago

Shipt Phone Support - almost 2 years ago

Shipt Platform Performance - about 2 years ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook