Outage in ShipWorks

FedEx Processing Errors

Resolved Minor
February 20, 2025 - Started 3 months ago - Lasted about 12 hours
Official incident page

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Outage Details

ShipWorks Engineers are aware of the technical issues impacting some FedEx services. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
Components affected
ShipWorks Shipping Carrier API - FedEx
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/21/2025 01:11AM

Thank you for your patience while ShipWorks Engineers worked to resolve your issues.

Please upgrade your ShipWorks Platforms to version 12.3.1.15652 to reflect the changes made.

MONITORING 3 months ago - at 02/20/2025 08:47PM

A fix has been implemented to resolve the issue preventing merchants from processing FedEx shipments. Please upgrade your ShipWorks application to the latest version by visiting our Download Page.

Once upgraded to version 12.3.1.15652, you will no longer experience the error preventing FedEx labels from printing.

INVESTIGATING 3 months ago - at 02/20/2025 01:43PM

ShipWorks Engineers are aware of the technical issues impacting some FedEx services. We are actively working to resolve this issue and will provide updates as they become available to us.
Thank you for your patience!

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