Outage in ShipWorks

UPS SurePost & Ground Saver Changes

Resolved Minor

April 02, 2025 - Started 12 months ago - Lasted 30 days
Official incident page

Incident Report

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels. For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ShipWorks insurance starting at $0.99 per $100 of insured value. For more info, please visit Our ShipWorks Insurance Guide.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/01/2025 02:19PM

This incident has been resolved.

MONITORING 12 months ago - at 04/02/2025 12:00AM

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ShipWorks insurance starting at $0.99 per $100 of insured value.

For more info, please visit Our ShipWorks Insurance Guide.

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