Outage in Shopify

Subscription orders are showing duplicate line items on some stores

Resolved Minor

January 14, 2025 - Started about 2 months ago - Lasted about 2 hours

Need to monitor Shopify outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Shopify, and never miss an outage again.
Start Free Trial

Outage Details

Subscription orders from apps on some stores are showing duplicate line items and discounts in the Shopify admin. Some buyers may have been charged double the line item prices, if recurring orders were created for those subscription contracts. We’re investigating and will keep you updated.

Components affected

Shopify Admin Shopify API & Mobile

Latest Shopify outages

Draft orders can't have customers added on some stores - 3 days ago

Some Merchants are encountering error messages when accessing Admins and the Help Center. - 3 days ago

Updates to Oxygen storefronts are not working - 6 days ago

Payment Customizations not working with Draft Orders - 10 days ago

Buyers may encounter a browser error when attempting to checkout - 12 days ago

Don't be the last to know when your dependencies go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3782 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook