Outage in Shopify

Some customers may encounter error messages due to an ongoing networking incident with Cloudflare

Resolved Major

November 18, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

Customers may experience issues when trying to access some Shopify storefronts. This is a Third Party issue with Cloudflare. The error will appear as an "internal service error".

Please see Cloudflare's own status page for the latest updates https://www.cloudflarestatus.com/

Components affected

Shopify Storefront Shopify Third party services

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/18/2025 06:02PM

Between 11:00-16:10UTC, we experienced issues with Cloudflare. A fix was implemented by Cloudflare which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 5 months ago - at 11/18/2025 05:33PM

This issue has been resolved by Cloudfare and is being monitored.

INVESTIGATING 5 months ago - at 11/18/2025 01:40PM

Investigations are ongoing and we will keep you updated.

INVESTIGATING 5 months ago - at 11/18/2025 12:22PM

We are investigating and will keep you updated.

INVESTIGATING 5 months ago - at 11/18/2025 11:57AM

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