Outage in Shopify
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues
Resolved MajorIncident Report
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/18/2025 03:35PM
Between 14:46 UTC - 15:27 UTC, we experienced degraded performance with the AI search in Shopify's Help Center. An update from the third party at 15:27 UTC resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
1 day ago - at 11/18/2025 03:25PM
This issue has been resolved and is being monitored.
IDENTIFIED
1 day ago - at 11/18/2025 03:04PM
We've identified the problem and we're working on a solution.
INVESTIGATING
1 day ago - at 11/18/2025 02:46PM
Some merchants are currently unable to contact our support teams through the Help Center due to technical issues. We are investigating and will keep you updated.
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