Outage in Shopify
Some merchants are currently unable to purchase shipping labels
Resolved MinorIncident Report
A 3rd party provider issue is impacting the ability to purchase labels from Purolator, DPD UK, BRT, Chronopost, Yodel, Seur and Australia Post.
Shipping options are functional for customers at checkout; only the purchase and printing of shipping labels from the admin may be affected.
Shipping options are functional for customers at checkout; only the purchase and printing of shipping labels from the admin may be affected.
Components affected
Shopify Third party servicesNeed to monitor Shopify outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/18/2025 02:13AM
The third party has rolled out a fix and resolved the issue. Label purchases for the affected carriers are now working again. The monitoring period for this issue has ended, and no further impact has been observed.
INVESTIGATING
3 months ago - at 11/17/2025 05:34PM
We are still investigating with the third-party provider.
INVESTIGATING
3 months ago - at 11/17/2025 05:34PM
Investigations with the third party provider are ongoing.
INVESTIGATING
3 months ago - at 11/17/2025 05:34PM
Investigations are ongoing and we and will keep you updated.
INVESTIGATING
3 months ago - at 11/17/2025 05:34PM
A 3rd party provider issue is impacting the ability to purchase labels from Purolator, DPD UK, BRT, Chronopost, Yodel, Seur and Australia Post.
Shipping options are functional for customers at checkout; only the purchase and printing of shipping labels from the admin may be affected.
Latest Shopify outages
Some merchants and customers experiencing issues accessing the storefront - about 1 hour ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5450 services available
Integrations with
