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The third party has rolled out a fix and resolved the issue. Label purchases for the affected carriers are now working again. The monitoring period for this issue has ended, and no further impact has been observed.
We are still investigating with the third-party provider.
Investigations with the third party provider are ongoing.
Investigations are ongoing and we and will keep you updated.
A 3rd party provider issue is impacting the ability to purchase labels from Purolator, DPD UK, BRT, Chronopost, Yodel, Seur and Australia Post.
Shipping options are functional for customers at checkout; only the purchase and printing of shipping labels from the admin may be affected.
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