Outage in Shopify
Some merchants are currently unable to purchase shipping labels
Resolved MinorIncident Report
A 3rd party provider issue is impacting the ability to purchase labels from Purolator, DPD UK, BRT, Chronopost, Yodel, Seur and Australia Post.
Shipping options are functional for customers at checkout; only the purchase and printing of shipping labels from the admin may be affected.
Shipping options are functional for customers at checkout; only the purchase and printing of shipping labels from the admin may be affected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 11/18/2025 02:13AM
The third party has rolled out a fix and resolved the issue. Label purchases for the affected carriers are now working again. The monitoring period for this issue has ended, and no further impact has been observed.
INVESTIGATING
3 days ago - at 11/17/2025 05:34PM
We are still investigating with the third-party provider.
INVESTIGATING
3 days ago - at 11/17/2025 05:34PM
Investigations with the third party provider are ongoing.
INVESTIGATING
3 days ago - at 11/17/2025 05:34PM
Investigations are ongoing and we and will keep you updated.
INVESTIGATING
3 days ago - at 11/17/2025 05:34PM
A 3rd party provider issue is impacting the ability to purchase labels from Purolator, DPD UK, BRT, Chronopost, Yodel, Seur and Australia Post.
Shipping options are functional for customers at checkout; only the purchase and printing of shipping labels from the admin may be affected.
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