Outage in Shopify

Merchants may see an error when using Shop Pay Installments

Resolved Minor
September 28, 2025 - Started 8 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Shop Pay Installments is currently unavailable while we are investigating an issue.
Components affected
Shopify API & Mobile
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 09/29/2025 06:56AM

Between 1:25am UTC - 4:20am UTC, we experienced an increase in errors for Shop Pay Installments transactions. Installments were restored at 4:20am UTC. The team performed network maintenance to Shopify's systems in order to solidify what was a temporary fix over the subsequent hours. That maintenance is now complete and the issue is properly mitigated fully. The monitoring period for this issue has ended and no further impact has been observed.

INVESTIGATING 8 days ago - at 09/29/2025 03:19AM

We are investigating and will keep you updated.

INVESTIGATING 8 days ago - at 09/29/2025 02:24AM

Shop Pay Installments is currently unavailable while we are investigating an issue.

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