Outage in Shopify
Merchants may see an error when using Shop Pay Installments
Resolved MinorIncident Report
Shop Pay Installments is currently unavailable while we are investigating an issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/29/2025 06:56AM
Between 1:25am UTC - 4:20am UTC, we experienced an increase in errors for Shop Pay Installments transactions. Installments were restored at 4:20am UTC. The team performed network maintenance to Shopify's systems in order to solidify what was a temporary fix over the subsequent hours. That maintenance is now complete and the issue is properly mitigated fully. The monitoring period for this issue has ended and no further impact has been observed.
INVESTIGATING
about 1 month ago - at 09/29/2025 03:19AM
We are investigating and will keep you updated.
INVESTIGATING
about 1 month ago - at 09/29/2025 02:24AM
Shop Pay Installments is currently unavailable while we are investigating an issue.
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