Outage in Shopify

Merchants may see an error when using Shop Pay Installments

Resolved Minor

September 29, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

Shop Pay Installments is currently unavailable while we are investigating an issue.

Components affected

Shopify API & Mobile

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/29/2025 06:56AM

Between 1:25am UTC - 4:20am UTC, we experienced an increase in errors for Shop Pay Installments transactions. Installments were restored at 4:20am UTC. The team performed network maintenance to Shopify's systems in order to solidify what was a temporary fix over the subsequent hours. That maintenance is now complete and the issue is properly mitigated fully. The monitoring period for this issue has ended and no further impact has been observed.

INVESTIGATING 4 months ago - at 09/29/2025 03:19AM

We are investigating and will keep you updated.

INVESTIGATING 4 months ago - at 09/29/2025 02:24AM

Shop Pay Installments is currently unavailable while we are investigating an issue.

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