Some POS-only staff accounts are being marked as inactive

Between January 14 11:01 UTC to January 17 9:18 UTC, we experienced an issue affecting retail POS devices for certain shops causing users access issues on the POS app for several hours or days. Staff attribution and analytics may have been temporarily disrupted during this period due to duplicate accounts. A fix was implemented on January 17 which resolved the issue and no further user impact has been observered. The monitoring period for this issue has ended.

We will continue to update you on the rollout of the fix as we receive new information.

We will continue to update you on the rollout of the fix as we receive new information.

We will continue to update you on the rollout of the fix as we receive new information.

We will continue to update you on the rollout of the fix as we receive new information.

We will continue to update you on the rollout of the fix as we receive new information.

We will continue to update you on the rollout of the fix as we receive new information.

We are issuing a fix and will update you as the roll out resolves the issue.

We continue to work on a fix and will update merchants once the resolution is confirmed.

We've identified the problem impacting POS-only accounts and we're working on a solution.

We are investigating and will keep you updated.

We are investigating and will keep you updated.

Some POS-only staff accounts are unexpectedly showing as inactive, preventing these users from accessing their POS Accounts. We are currently investigating and will keep you updated.