Outage in Shopify

Some merchants encountering error messages within their admins

Resolved Major

February 15, 2026 - Started 23 days ago - Lasted about 1 hour
Official incident page

Incident Report

Merchants may experience login issues and errors when trying to access the Shopify admin. The error will appear as 500 messages. Shopify Mobile is also affected.

Components affected

Shopify Admin

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 02/15/2026 05:00PM

Between 09:50-11:20 UTC, we experienced errors when accessing the admin. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

MONITORING 23 days ago - at 02/15/2026 04:32PM

This issue has been resolved and is being monitored.

IDENTIFIED 23 days ago - at 02/15/2026 04:27PM

We've identified the problem impacting admins and we're working on a solution.

INVESTIGATING 23 days ago - at 02/15/2026 03:59PM

We are investigating and will keep you updated.

INVESTIGATING 23 days ago - at 02/15/2026 03:36PM

Merchants may experience login issues and errors when trying to access the Shopify admin. The error will appear as 500 messages. Shopify Mobile is also affected.

Latest Shopify outages

Some merchants may encounter error messages with one or more of the following: admins, checkouts, and storefronts - about 23 hours ago

Some merchants encountering error messages while interacting with Sidekick or accessing the help centre - 1 day ago

POS card readers may not connect to Shopify POS - 5 days ago

Degraded Performance Affecting Notifications for Shopify and Shop App - 7 days ago

Customers may encounter error messages when attempting to checkout - 18 days ago

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