Outage in Shopify
Some merchants encountering error messages within their Settings page for Customer Accounts and Checkout
Resolved MinorIncident Report
Merchants may experience issues when trying to access the Shopify admin Settings page for Customer Accounts and Checkout. The error will appear as "There's a problem loading this page".
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 02/02/2026 10:31PM
Between 21:56 UTC - 22:31 UTC, we experienced an issue with Merchants encountering error messages within their Settings page. A fix was implemented at 22:03 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
about 17 hours ago - at 02/02/2026 10:03PM
This issue has been resolved and is being monitored.
INVESTIGATING
about 17 hours ago - at 02/02/2026 09:56PM
Merchants may experience issues when trying to access the Shopify admin Settings page for Customer Accounts and Checkout. The error will appear as "There's a problem loading this page".
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