Outage in Shopify
Some merchants encountering error messages within their Settings page for Customer Accounts and Checkout
Resolved MinorIncident Report
Merchants may experience issues when trying to access the Shopify admin Settings page for Customer Accounts and Checkout. The error will appear as "There's a problem loading this page".
Components affected
Shopify AdminTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/02/2026 10:31PM
Between 21:56 UTC - 22:31 UTC, we experienced an issue with Merchants encountering error messages within their Settings page. A fix was implemented at 22:03 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
3 months ago - at 02/02/2026 10:03PM
This issue has been resolved and is being monitored.
INVESTIGATING
3 months ago - at 02/02/2026 09:56PM
Merchants may experience issues when trying to access the Shopify admin Settings page for Customer Accounts and Checkout. The error will appear as "There's a problem loading this page".
Latest Shopify outages
Some customers experiencing issues loading the Shop app - 27 days ago
Customers may encounter error messages when attempting to checkout - about 1 month ago
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