Outage in Shopify

Live Chat support temporarily unavailable

Resolved Major

January 21, 2026 - Started about 8 hours ago - Lasted 30 minutes
Official incident page

Incident Report

Connecting with Live Chat support via our Help Center may be unavailable due to a technical issue. We are investigating and will keep you updated.

Visit https://help.shopify.com/ to access our documentation.

Components affected

Shopify Support

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 01/21/2026 05:32PM

The monitoring period for this issue has ended and no further impact has been observed.

MONITORING about 8 hours ago - at 01/21/2026 05:14PM

The issue impacting Live Chat support has been resolved, and recovery is being monitored.

INVESTIGATING about 8 hours ago - at 01/21/2026 05:04PM

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