Outage in Shopify
Live Chat support temporarily unavailable
Resolved MajorIncident Report
Connecting with Live Chat support via our Help Center may be unavailable due to a technical issue. We are investigating and will keep you updated.
Visit https://help.shopify.com/ to access our documentation.
Visit https://help.shopify.com/ to access our documentation.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/21/2026 05:32PM
The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
3 months ago - at 01/21/2026 05:14PM
The issue impacting Live Chat support has been resolved, and recovery is being monitored.
INVESTIGATING
3 months ago - at 01/21/2026 05:04PM
Connecting with Live Chat support via our Help Center may be unavailable due to a technical issue. We are investigating and will keep you updated.
Visit https://help.shopify.com/ to access our documentation.
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