Outage in Shopify
Merchants and Buyers are experiencing login issues when using Gmail one-time passwords
Resolved MinorIncident Report
Buyers and merchants using Gmail for OTP-based sign-in or authentication are not receiving codes promptly, resulting in failed or delayed logins.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 01/24/2026 06:40PM
Between 15:24 UTC - 18:39 UTC, we experienced a login issue with Gmail one-time passwords. A fix was implemented at 18:12 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
2 days ago - at 01/24/2026 06:34PM
This issue has been resolved and is being monitored.
INVESTIGATING
2 days ago - at 01/24/2026 04:48PM
We are investigating and will keep you updated.
INVESTIGATING
2 days ago - at 01/24/2026 03:42PM
We are investigating and will keep you updated.
INVESTIGATING
2 days ago - at 01/24/2026 03:24PM
Buyers and merchants using Gmail for OTP-based sign-in or authentication are not receiving codes promptly, resulting in failed or delayed logins.
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