Outage in Shopify

Some merchants are currently unable to purchase USPS shipping labels

Resolved Minor

January 28, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Some merchants may see error messages when attempting to purchase USPS international shipping labels in the Shopify admin. We are investigating and will keep you updated.

Components affected

Shopify Admin Shopify Third party services

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 01/28/2026 09:18PM

Between 12:30 – 21:15 UTC, we experienced errors with USPS shipping label purchases from the admin. A fix was implemented at 20:00UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

IDENTIFIED 4 days ago - at 01/28/2026 07:59PM

We've identified the problem impacting USPS international shipping labels and we're working on a solution.

INVESTIGATING 4 days ago - at 01/28/2026 07:12PM

We are still investigating and will keep you updated.

INVESTIGATING 4 days ago - at 01/28/2026 06:59PM

Some merchants may see error messages when attempting to purchase USPS international shipping labels in the Shopify admin. We are investigating and will keep you updated.

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