Outage in Shopify

Help Center and Live Chat are unavailable

Resolved Major

March 20, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Shopify's Help Center and live chat support experienced intermittent unavailability for 53 minutes due to a technical issue, with Sidekick also affected when fetching Help Center documents. The outage impacted Shopify's primary support channels, requiring users to contact support through alternative methods. A fix was implemented and the issue was fully resolved with no further impact observed.

Our Help Center and live chat support may be intermittently unavailable due to a technical issue. Sidekick may also be experiencing issues when fetching Help Center documents. We’re investigating and will keep you updated.

For the time being, please contact our 24/7 support team using another method.

Components affected

Shopify Support

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/20/2026 08:43PM

Between 19:53 - 20:42 TUC, we experienced an issue with the Help Center and Live Chat. A fix was implemented at 20:21 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

INVESTIGATING 2 days ago - at 03/20/2026 08:08PM

We are investigating and will keep you updated.

INVESTIGATING 2 days ago - at 03/20/2026 07:53PM

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