Outage in Shopify
Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
Resolved MajorIncident Report
Summary AI Generated
Shopify experienced a major infrastructural issue lasting 15.3 hours that caused errors across multiple core services including admin access, Retail POS, storefronts, checkouts, and support systems. Merchants were unable to access their admin panels and POS systems while customers encountered problems accessing storefronts and completing purchases. The issue was resolved with a fix implemented that restored all affected services to normal operation.
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
Components affected
Shopify Point of Sale Shopify Storefront Shopify Admin Shopify Checkout Shopify SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/04/2026 04:45AM
Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
MONITORING
2 days ago - at 06/03/2026 07:13PM
This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.
MONITORING
2 days ago - at 06/03/2026 06:00PM
We continue to monitor the issue closely and will share updates as they become available.
MONITORING
2 days ago - at 06/03/2026 04:38PM
We are continuing to monitor the issue, and will share more information as soon as possible.
MONITORING
2 days ago - at 06/03/2026 03:31PM
This issue has been resolved and is being monitored.
IDENTIFIED
2 days ago - at 06/03/2026 02:37PM
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
INVESTIGATING
2 days ago - at 06/03/2026 01:45PM
We are investigating and will keep you updated.
INVESTIGATING
2 days ago - at 06/03/2026 01:27PM
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
source IsDown
Shopify service outage affecting many users
Reports started 10 minutes before official outage was reported
Shopify is down, impacting user access to stores, admin pages, and dashboards. Both front-end and back-end are unavailable.
Latest Shopify outages
Shopify Flow workflows may not be executing properly due to a Google Cloud Platform issue. - 12 days ago
Merchants may experience issues when trying to access the Shopify admin - about 1 month ago
Some merchants may experience delays or failures related to Shopify Flow and Webhooks - about 1 month ago
Analytics and reports may not show updated information. - about 1 month ago
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