Outage in SHOPLINE

[TW][SL Logistics] 新竹物流暫停服務中

Resolved Minor

April 16, 2026 - Started 1 day ago - Lasted about 23 hours
Official incident page

Incident Report

Summary AI Generated

SHOPLINE's Taiwan logistics service experienced a 23.2-hour outage due to a system failure at their logistics partner, Hsinchu Logistics, preventing order shipments and package tracking operations. The incident affected all Taiwan SHOPLINE Logistics functionality, with users unable to process shipments or check delivery status. Service was restored after Hsinchu Logistics resolved their system issues and notified SHOPLINE that shipping functions were operational again.

經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。參考：https://hctweb.quiet-glade-bc87.workers.dev

Components affected

SHOPLINE [Taiwan] Logistics

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 04/18/2026 12:56AM

接獲新竹物流通知，執行出貨功能已恢復。

IDENTIFIED about 22 hours ago - at 04/17/2026 10:32AM

經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。
因新竹物流修復時間未定，需依新竹物流為主，若有緊急出貨需求，建議先改由其他合作貨運業者配送，謝謝

IDENTIFIED 1 day ago - at 04/17/2026 01:55AM

經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。
參考：https://hctweb.quiet-glade-bc87.workers.dev

目前密切與新竹物流保持聯繫，若功能恢復再行通知。

IDENTIFIED 1 day ago - at 04/17/2026 01:46AM

經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。
參考：https://hctweb.quiet-glade-bc87.workers.dev

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