Outage in SHOPLINE

[All Region][Third-party Integration] Facebook 無法串接粉絲專頁

Resolved Minor

July 01, 2026 - Started 17 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Starting July 1, 2026, merchants on SHOPLINE were unable to connect their Facebook Fan Pages via the third-party integration settings, receiving a "something went wrong, please try again" error. The root cause was identified as instability on Meta's end affecting the integration interface. The issue was resolved on July 3 after approximately 44 hours, with SHOPLINE continuing to follow up with Meta to clarify the underlying changes to their system logic.

時間：2026/07/01 中午起受影響條件：店家串接「第三方服務 > Facebook > 社群銷售 > Facebook 粉絲專頁」時失敗造成影響：無法完成 Facebook 粉絲專頁串接，畫面顯示「發生錯誤，請再試一次」/ “something went wrong, please try again.” 目前判斷主因為 Meta 接口不穩，影響商店後台串接 Facebook 粉絲專頁，我們將持續與 Meta 跟進問題原因。

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 07/03/2026 03:03AM

問題已修復，不預期再有任何店家因為這個 root cause 無法串接新的 FB 粉絲頁，接下來會繼續與 Meta 釐清為何 Meta 底層邏輯改動

IDENTIFIED 17 days ago - at 07/01/2026 06:41AM

時間：2026/07/01 中午起
受影響條件：店家串接「第三方服務 > Facebook > 社群銷售 > Facebook 粉絲專頁」時失敗
造成影響：無法完成 Facebook 粉絲專頁串接，畫面顯示「發生錯誤，請再試一次」/ “something went wrong, please try again.”

目前判斷主因為 Meta 接口不穩，影響商店後台串接 Facebook 粉絲專頁，我們將持續與 Meta 跟進問題原因。

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