Outage in Showpad

File processing performance

Resolved Minor
July 23, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

File uploads to Showpad are undergoing processing delays. The cause has been identified. The fix is in progress and the issue will be resolved as soon as possible.
Components affected
Showpad Platform

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/23/2024 09:15PM

We have completed re-processing of the files that were stuck in the "processing" state.
If file processing has already failed, they will need to be re-uploaded or re-synced to Showpad.

MONITORING over 1 year ago - at 07/23/2024 07:51PM

The file processing issue has been resolved. New file uploads should now work as expected.
We are working on files that are currently stuck in "processing" to ensure that the uploads complete.
If file processing has already failed, or if you need the files immediately, they should be re-uploaded or re-synced to Showpad.

IDENTIFIED over 1 year ago - at 07/23/2024 07:21PM

File uploads to Showpad are undergoing processing delays.
The cause has been identified. The fix is in progress and the issue will be resolved as soon as possible.

Latest Showpad outages

Errors encountered when saving Advanced Experiences - 20 days ago
Interrupted file processing - 20 days ago
Degraded performance - 23 days ago
Error encountered when saving Mapper, Atom and Selector Experiences. - about 1 month ago
Showpad platform - Slow and failing requests - about 2 months ago

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