Email Delivery Issues

The backlog of emails has now been sent and new emails are now sending out as expected.

Working with our email delivery provider, they have resolved the root cause for email sending delays. As a result, emails are now being sent successfully from Showpad.

We are presently monitoring a backlog of queued emails, originally sent during the window of delay, and will post back with a final update once these have been sent.

We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible.

Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected.

We apologize for any inconvenience this may cause and appreciate your continued patience.
We will provide further updates as soon as more information becomes available.

We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted.

We will provide updates as soon as more information becomes available.