Outage in Sierra Wireless

Service Disruption Notification - Signaling Network Incident (GNOC-3388)

Resolved Major
July 24, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/24/2023 04:33PM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING over 1 year ago - at 07/24/2023 03:22PM

Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

IDENTIFIED over 1 year ago - at 07/24/2023 02:56PM

Engineers continue to take corrective actions to resolve the issue. Some improvement has been observed. However, ETR remains unavailable.

IDENTIFIED over 1 year ago - at 07/24/2023 02:20PM

Engineers continue to take corrective actions to resolve the issue. Some improvement has been observed. However, ETR remains unavailable.

IDENTIFIED over 1 year ago - at 07/24/2023 01:43PM

Sierra Wireless engineers have identified the root cause and are currently seeing improvement. We do not have an ETR at this time but we will provide additional information as it becomes available.

INVESTIGATING over 1 year ago - at 07/24/2023 01:07PM

Semtech Sierra engineers continue to work for resolution with our Partner. Some improvement has been noted, however ETR is still not yet available. We will provide an update as soon as we have additional information.

INVESTIGATING over 1 year ago - at 07/24/2023 12:24PM

We are seeing a congestion on the Cellular network and we are working with our Partner to troubleshoot and resolve the issue. We will keep you updated

INVESTIGATING over 1 year ago - at 07/24/2023 11:46AM

Semtech/Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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