Outage in Sierra Wireless

Service Disruption Notification - Maingate Services Outage (GNOC-3414)

Resolved Minor
July 26, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing an outage. Our engineers are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/27/2023 12:08AM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING about 1 year ago - at 07/26/2023 11:02PM

We can confirm at this point that services have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

IDENTIFIED about 1 year ago - at 07/26/2023 09:41PM

We are continuing to see recovery for most services, however customers using DNA SIMs may continue to experience degradation. Our partner carrier is working to achieve resolution as soon as possible.

IDENTIFIED about 1 year ago - at 07/26/2023 08:36PM

We are continuing to see recovery for most services, however customers using DNA SIMs may continue to experience degradation. Our partner carrier is working to achieve resolution as soon as possible.

IDENTIFIED about 1 year ago - at 07/26/2023 07:25PM

Our engineers continue to observe services slowly recovering and are performing system checks and testing to validate that services are working as expected. We will provide additional information as it becomes available.

IDENTIFIED about 1 year ago - at 07/26/2023 05:56PM

Our engineers identified the cause of the issue and applied corrective actions. Our monitoring systems show that services are slowly recovering. Engineers are performing system checks and testing to validate that services are working as expected.

INVESTIGATING about 1 year ago - at 07/26/2023 04:47PM

Sierra Wireless is continuing to experience a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING about 1 year ago - at 07/26/2023 03:54PM

Semtech/Sierra Wireless is experiencing an outage. Our engineers are investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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