Outage in Sierra Wireless

Service Disruption Notification - Intermittent Signaling and Data Service Degradation (GNOC-3626)

Resolved Minor
August 27, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/27/2023 08:12PM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING about 1 year ago - at 08/27/2023 05:56PM

The Carrier Partner has taken corrective action to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after two hours.

INVESTIGATING about 1 year ago - at 08/27/2023 04:41PM

Semtech/Sierra Wireless is still experiencing intermittent signaling and data service degradation. We have contacted the involved partner carrier. Their engineers have confirmed elevated temperatures in one of their data centers as the source of the trouble. They are working on a resolution but are not yet able to provide an ETR. We will provide additional updates as they become available.

INVESTIGATING about 1 year ago - at 08/27/2023 03:14PM

Semtech/Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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