Outage in Sierra Wireless

Service Disruption Notification – Connectivity Issues from Southern California (GNOC-3728)

Resolved Minor
September 12, 2023 - Started over 1 year ago - Lasted about 14 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless experienced another disruption in Southern California with devices connecting to the network. Our engineers have re-engaged our Partner Carrier to identify the cause and the scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless Verizon - Voice Sierra Wireless Verizon - SMS Sierra Wireless Verizon - Data
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/12/2023 08:27PM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING over 1 year ago - at 09/12/2023 06:56PM

Our Partner Carrier has taken corrective action to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING over 1 year ago - at 09/12/2023 02:45PM

Semtech/Sierra Wireless continues to work with our Partner carrier on this disruption from Southern California. We are currently seeing some improvement with devices connecting to the network as our Partner Carrier continues to bring this issue to resolution.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING over 1 year ago - at 09/12/2023 10:39AM

Semtech/Sierra Wireless continues to investigate the disruption in Southern California. Partner Carrier are still being engaged to identify the cause and the scope of the impact.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING over 1 year ago - at 09/12/2023 07:00AM

Semtech/Sierra Wireless experienced another disruption in Southern California with devices connecting to the network. Our engineers have re-engaged our Partner Carrier to identify the cause and the scope of the impact.

No ETR is currently available. We will provide an update as soon as we have additional information.

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