Service Disruption Notification – Partner Carrier Network Signaling Incident (GNOC-3954)

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

Our partner MNO performed corrective actions resolving the connectivity issue with its roaming sponsor. All services have recovered, and our engineers are continuing to observe steady improvements 2G/3G and 4G Data connectivity. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Our partner MNO performed corrective actions resolving the connectivity issue with its roaming sponsor. All services have recovered, and our engineers are continuing to observe steady improvements 2G/3G and 4G Data connectivity. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Our partner MNO performed corrective actions resolving the connectivity issue with its roaming sponsor. All services have recovered and our engineers are observing steady improvements in 2G/3G and 4G Data connectivity. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Our partner carrier is continuing to experience a network signaling disruption affecting service components listed below. Semtech / Sierra engineers continue to engage the partner carrier to expedite recovery. The partner carrier continues working with their MNO to resolve this networking issue. (2G/3G) Data connectivity, (4G) Diameter signaling, and LTE Data services for Sierra Wireless (SW) Essentials 2 devices may still experience disruption.

Note: SMS/USSD/Voice services are operational. There may be a subset of some devices experiencing degradation in Data service, however, customers using our Advanced SIM will be able to switch to other MNO networks as designed.

We will provide an update as soon as we have additional information.

Our partner carrier is continuing to experience a network signaling disruption affecting service components listed below.

SMS/USSD/Voice services are operational, however, (2G/3G) Data connectivity, (4G) Diameter signaling, and LTE Data services for Sierra Wireless (SW) Essentials 2 devices may still experience disruption. Semtech / Sierra engineers continue to engage the partner carrier to expedite recovery. The partner carrier continues working with their MNO to resolve this networking issue.

Note: There may be a subset of some devices experiencing degradation in Data service, however, customers using our Advanced SIM will be able to switch to other MNO networks as designed.

We will provide an update as soon as we have additional information.

SMS/USSD/Voice services are operational, however, (2G/3G) Data connectivity, (4G) Diameter signaling, and LTE Data services for Sierra Wireless (SW) Essentials 2 devices may still experience disruption. Semtech / Sierra engineers continue to engage the partner carrier to expedite recovery. The partner carrier continues working with their MNO to resolve this networking issue.

Note: There may be a subset of some devices experiencing degradation in Data service, however, customers using our Advanced SIM will be able to switch to other MNO networks as designed.

We will provide an update as soon as we have additional information.

Network signaling disruption affecting service components listed below continues with our partner carrier. Semtech / Sierra engineers continue to engage the partner carrier to expedite recovery. The partner carrier continues working with their MNO to resolve the networking issue. This incident is affecting (2G/3G) Data connectivity and (4G) Diameter signaling and LTE Data services for Sierra Wireless (SW) Essentials 2 devices.

Note: There may be a subset of some devices experiencing degradation in service, however, customers using our Advanced SIM will be able to switch to other MNO networks as designed.

We will provide an update as soon as we have additional information.

Network signaling disruption affecting service components listed below continues with our partner carrier. Semtech / Sierra engineers continue to engage the partner carrier to expedite recovery. The partner carrier continues working with their MNO to resolve the networking issue. This incident is affecting (2G/3G) Data connectivity and (4G) Diameter signaling and LTE Data services for Sierra Wireless (SW) Essentials 2 devices.

Note: There may be a subset of some devices experiencing degradation in service, however, customers using our Advanced SIM will be able to switch to other MNO networks as designed.

We will provide an update as soon as we have additional information.

Network signaling disruption affecting service components listed below continues with our partner carrier. Semtech / Sierra engineers continues to engage partner carrier for expedite recovery. The partner carrier continues working with their MNO to resolve networking issue. This incident is affecting (2G/3G) Data connectivity and (4G) Diameter signaling and LTE Data services for Sierra Wireless (SW) Essentials 2 devices.

Note: There may be a subset of some devices experiencing degradation in service, however, customers using our Advanced SIM will be able to switch to other MNO networks as designed.

We will provide an update as soon as we have additional information.

Our partner carrier continues to experience network signaling disruption affecting service components listed below. Semtech / Sierra engineers continues to engage partner carrier to expedite recovery efforts. The partner carrier continues working with their MNO to resolve the issue. This incident is affecting (2G/3G) Data connectivity and (4G) Diameter signaling and LTE Data services for Sierra Wireless (SW) Essentials 2 devices.

Note: There may be a subset of some devices experiencing degradation in service, however, customers using our Advanced SIM will be able to switch to other MNO networks as designed.

We will provide an update as soon as we have additional information.

Currently, customers' devices connecting to the Orange MNO are experiencing service impairment due to a network issue between one of our roaming partners and the MNO. This is impacting 2G/3G & 4G data. Services. Our partner has escalated the issue and is working with the MNO and their vendor to resolve the issue.

Note: There may be a subset of some devices experiencing degradation in service, however, customers using our Advanced SIM will be able to switch to other MNO networks as designed.

We will provide an update as soon as we have additional information.

Our partner carrier is continuing to experience a network signaling disruption affecting the service components listed below. Semtech / Sierra engineers engaged the partner carrier raising the investigation to a 3rd level management escalation to expedite recovery efforts. The partner carrier is working with their roaming sponsor to resolve the issue. This incident is affecting (2G/3G) Data connectivity and (4G) Diameter signaling and LTE Data services for Sierra Wireless (SW) Essentials 2 devices.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however, many SW Advanced devices have switched to other partner provider networks as designed. Our engineers confirmed that 2G/3G Sigtran signaling services are unaffected.

Our partner carrier is continuing to experience a network signaling disruption affecting service components listed below. Semtech / Sierra engineers engaged the partner carrier raising the investigation to a 3rd level management escalation to expedite recovery efforts. The partner carrier is working with their roaming sponsor to resolve the issue. This incident is affecting (2G/3G) Data connectivity and (4G) Diameter signaling and LTE Data services for Sierra Wireless (SW) Essentials 2 devices.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed. Our engineers confirmed that 2G/3G Sigtran signaling services are unaffected.


We will provide an update as soon as we have additional information.

Our partner carrier is continuing to experience a network signaling disruption affecting service components listed below. Semtech / Sierra engineers engaged the partner carrier raising the investigation to a 3rd level management escalation to expedite recovery efforts. This incident is affecting (2G/3G) Data connectivity and (4G) Diameter signaling and LTE Data services for Sierra Wireless (SW) Essentials 2 devices.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed. Our engineers confirmed that 2G/3G Sigtran signaling services are unaffected.


We will provide an update as soon as we have additional information.

Our partner carrier is continuing to experience a network signaling disruption affecting service components listed below. Semtech / Sierra engineers engaged the partner carrier raising the incident to a 2nd level management escalation to work toward resolution. This incident is affecting (2G/3G) Data connectivity and (4G) Diameter signaling and LTE Data services for Sierra Wireless (SW) Essentials 2 devices.

Our engineers confirmed that 2G/3G Sigtran signaling is unaffected.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.

Our partner carrier is experiencing a network signaling disruption affecting service components listed below. Semtech / Sierra Wireless engineers are still investigating to determine the cause and scope of the impact. This incident is affecting (2G/3G) Sigtran and (4G) Diameter signaling services for Sierra Wireless (SW) Essentials 2 devices.

Note: There may be a subset of some SW Advanced devices experiencing degradation in service, however many SW Advanced devices have switched to other partner provider networks as designed.

We will provide an update as soon as we have additional information.