Outage in Sierra Wireless

Service Disruption Notification - Maingate Manager Outage (GNOC-4131)

Resolved Minor
November 03, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. Impact: Maingate Manager users may not be able to update provisioning settings correctly on the page, and some accounts may not be reachable in time. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless Maingate Manager
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/03/2023 10:33AM

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING over 1 year ago - at 11/03/2023 09:33AM

Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

IDENTIFIED over 1 year ago - at 11/03/2023 09:23AM

We continue to work to resolve the issue and will provide an update as soon as we have additional information.

Impact Update:
1. Maingate Manager users may be able to update provisioning settings on the page and some accounts may be reachable now, but users may still experience some degradation.
2. All signaling services of Maingate should be working normally.

IDENTIFIED over 1 year ago - at 11/03/2023 08:34AM

We have identified the cause of the service disruption and are currently working to resolve the issue.

Impact Update:
1. Maingate Manager users may still not be able to update provisioning settings correctly on the page, and some accounts may still not be reachable in time.
2. All signaling services of Maingate should be working normally.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING over 1 year ago - at 11/03/2023 08:21AM

Semtech/Sierra Wireless is experiencing a disruption with the services listed below. We are still investigating to determine the cause and scope of the impact. No ETR is currently available.

Impact:
Maingate Manager users may not be able to update provisioning settings correctly on the page, and some accounts may not be reachable in time.

We will provide an update as soon as we have additional information.

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