Smart Connectivity Service Disruption in Benin (GNOC-6748)

This incident has been resolved.

Our partner carrier has successfully performed changes to restore service in Benin and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Another partner carrier has successfully performed changes to restore service in Benin. Our monitoring systems show successful SMS and confirm the establishment of data service with successful inbound and outbound traffic.

We continue to work with other partners to achieve full recovery.

Engage with our partner carrier to address a configuration issue with their partner continues. This incident was escalated to the partner’s leadership team. This service disturbance is affecting connectivity for some customers in the country of Benin.

We will provide updates as they become available.

We continue to engage our partner carrier to address a configuration issue with their partner. This incident was escalated to the partner’s leadership team. This service disturbance is affecting connectivity for some customers in the country of Benin.

We will provide updates as they become available.

Our partner carrier continues to address a configuration issue with their partner. This incident was escalated to the partner’s leadership team. This service disturbance is affecting connectivity for some customers in the country of Benin.

We will provide updates as they become available.

We continue working closely with our partner to address a configuration issue with a roaming partner. This incident was escalated to the partner’s leadership team. This service disturbance is affecting connectivity for some customers in the country of Benin.

We will provide updates as they become available.

We have identified a configuration issue with a roaming partner and we are pushing our partner to resolve the issue as soon as possible. This incident has been escalated to the partner's upper management team. We will provide updates as they become available.

One of our partner carriers has performed changes to restore service in Benin. Our monitoring systems show successful SMS and confirm the establishment of data service with successful inbound and outbound traffic.

We continue to work with other partners to achieve full recovery.

Service in the country of Benin continues experiencing issues. The trouble is related to the country's recent numbering plan change from an 8-digit format to a 10-digit format. We continue to work with our partner carriers and their partners, however estimated time of resolution has not been determined. We will provide updates as they become available.

Service issues in the country of Benin continues. The trouble is related to the country's recent numbering plan change from an 8-digit format to a 10-digit format. Our partner carriers and their partners continues to work on this issue. Estimated time of resolution has not been determined. We will provide updates as they become available.

We continue to observe service issues in the country of Benin. The trouble is related to the country's recent numbering plan change from an 8-digit format to a 10-digit format. We continue to work with our partner carriers and their partners, however estimated time of resolution has not been determined.

The cause of the issue impacting service in Benin has been identified. We are working with our partner carriers to determine the fix.

We are investigating service disruption occurring in the country of Benin. We have engaged partner carriers to determine cause and scope of the issue. We will provide updates as they become available.