Service Degradation Notification for Essentials3, Essentials5 SIM Subscriptions in NAM Region (GNOC-6902)

This incident has been resolved.

Service has been restored by our partner carrier, and our engineers are keeping an eye on it to make sure it remains stable. We will consider this resolved if no additional effects are noticed during our monitoring period.

Our partner carrier remains engaged with their peering partner who has identified the cause and is taking action to mitigate the issue. Our monitoring systems are showing signs of modest improvement.

Our partner carrier is continuing to work toward resolution with its third-party provider. This incident has been escalated to our partner’s leadership teams.

Impacted devices may experience delays in Data, SMS, USSD, and Voice service establishment in the North and South America regions.

We will provide an update as soon as we have additional information.

Engineers are continuing to work with the roaming partners to resolve the issue. This incident appears to be isolated to North and South America.

Semtech is observing a service degradation for Essentials3 and Essentials5 SIM subscriptions in the Europe and USA regions. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.