Outage in Sierra Wireless

Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-7014)

Resolved Minor
January 16, 2025 - Started 21 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless USSD Sierra Wireless Voice Sierra Wireless Data Sierra Wireless SMS
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 01/16/2025 10:44AM

This incident has been resolved.

MONITORING 21 days ago - at 01/16/2025 08:34AM

We are pleased to inform you that our partner carrier has successfully restored service. Our engineering team is actively monitoring the situation to ensure the stability of the service.

We will consider this issue resolved if no further impacts are observed during our ongoing monitoring period.
Thank you for your patience and understanding.

INVESTIGATING 21 days ago - at 01/16/2025 07:05AM

Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.

INVESTIGATING 21 days ago - at 01/16/2025 05:10AM

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the Europe and USA region. Devices that are currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.

Latest Sierra Wireless outages

Service Impairment Notification for Essentials 1&Essentials 5 SIM Subscriptions (GNOC-7206) - about 17 hours ago
Service Impairment Notification for Essentials 1 SIM Subscriptions (GNOC-7193) - 1 day ago
Service Degradation Notification for Essentials 2 SIM Subscriptions in EU Region (GNOC-7133) - 6 days ago
EU AirVantage Usage Display and Alerting Degradation (GNOC-7120) - 7 days ago
Service Degradation Notification for Essentials1 SIM Subscriptions in NAM Region (GNOC-7091) - 11 days ago

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