Outage in Sierra Wireless

Service Degradation Notification – LTE Data Connectivity Disturbance in North America (GNOC-7654)

Resolved Minor

March 20, 2025 - Started about 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Our monitoring tools showed a potential partner carrier disturbance in North America that affected LTE Data services and network connectivity for Semtech Smart Connectivity. Our internal teams are engaged with our partner investigating to determine scope and resolution of the issue. Impact: For less than 30 minutes, subscribed customers may have experienced delays and failures in LTE Data services and network connectivity. 1st network event: 2025-03-20 16:52 - 17:07 UTC 2nd network event: 2025-03-20 17:13 - 17:26 UTC We will provide an update as soon as we have additional information.

Components affected

Sierra Wireless Data Sierra Wireless Data (NA) Sierra Wireless Data Sierra Wireless Data

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/20/2025 11:52PM

Our monitoring tools have shown improved stability for the last several hours. Our internal teams escalated the issue and will continue to work with the partner offline to determine the cause and resolution. We consider this matter closed.

Impact: Subscribed customers may have experienced delays and failures in LTE Data services and network connectivity in the North America region.

We apologize for any inconvenience this may have caused.

MONITORING about 1 year ago - at 03/20/2025 06:20PM

Our monitoring tools showed a potential partner carrier disturbance in North America that affected LTE Data services and network connectivity for Semtech Smart Connectivity. Our internal teams are engaged with our partner investigating to determine scope and resolution of the issue.

Impact: For less than 30 minutes, subscribed customers may have experienced delays and failures in LTE Data services and network connectivity.

1st network event: 2025-03-20 16:52 - 17:07 UTC
2nd network event: 2025-03-20 17:13 - 17:26 UTC

We will provide an update as soon as we have additional information.

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