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Outage in Sierra Wireless

Service Impairment Notification - Nationwide Verizon North America Outage (GNOC-10837)

Resolved Minor
January 14, 2026 - Started 3 days ago - Lasted about 13 hours
Official incident page

Incident Report

Semtech is aware of a nationwide Verizon outage in North America affecting wireless Voice and Data services. Customers roaming on Verizon within this region may experience mobile network disruptions and coverage issues. Verizon engineers are actively engaged and working to resolve the service interruptions. We will share further updates as soon as additional information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/15/2026 08:41AM

This incident has been resolved.

MONITORING 2 days ago - at 01/15/2026 04:31AM

Restoral action has been taken care by Verizon Wireless and Semtech GNOC has started observing improvements.

Semtech GNOC continues to monitor the stability of services.

IDENTIFIED 2 days ago - at 01/15/2026 02:27AM

Verizon is still experiencing a widespread outage primarily affecting wireless Voice and Data services across the East Coast of North America. Escalations have been made, and our partner is actively engaged and working toward service restoration. Verizon engineers are systematically restarting core network nodes as part of their recovery efforts within the infrastructure.

Impact: Customers roaming in the affected East Coast region may continue to experience disruptions and failures in mobile Voice and Data services. Verizon SMS services are not impacted at this time.

We will continue to monitor the situation closely and provide updates as more information becomes available.

IDENTIFIED 2 days ago - at 01/15/2026 12:24AM

Verizon is still experiencing a widespread outage primarily affecting wireless Voice and Data services across the East Coast of North America. Escalations have been made, and our partner is actively engaged, working toward resolution. Verizon engineers are systematically restarting core network nodes to restore connectivity and expedite recovery within its infrastructure. Customers roaming in this region may continue to encounter network disruptions and coverage issues.

Impact: Customers roaming on the Verizon network in the affected (east coast) region may experience failures and disruptions in mobile Voice and Data services. Verizon SMS services remain unaffected.

No ETR is currently available. We will provide updates as soon as additional information becomes available.

IDENTIFIED 2 days ago - at 01/14/2026 10:45PM

Verizon is still experiencing a widespread outage primarily affecting wireless Voice and Data services across the East Coast of North America. Escalations have been initiated, and our partner is actively engaged to resolve the issue. Verizon engineers are working to restore connectivity by systematically restarting core network nodes to expedite recovery within its infrastructure. Customers roaming in this region may continue to encounter network disruptions and coverage issues.

Impact: Customers roaming on the Verizon network in the affected (east coast) region may experience failures and disruptions in mobile Voice and Data services. Verizon SMS services remain unaffected.

No ETR is available at this time. We will provide updates as soon as additional information becomes available.

IDENTIFIED 2 days ago - at 01/14/2026 09:52PM

Verizon is continuing to experience a widespread outage affecting wireless Voice and Data services primarily across the North American east coast. Escalations have been made and partner engaged to resolve the issue. Verizon engineers are actively working to fix connectivity problems within its core network. Customers roaming within this region may encounter network disruptions and coverage issues.

Impact: Customers roaming the Verizon network on the east coast of North America may be experiencing failures and disruptions in mobile Voice and Data services. Verizon SMS services are unaffected.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 2 days ago - at 01/14/2026 09:00PM

Verizon is continuing to experience a widespread outage affecting wireless Voice and Data services across the East Coast of North America. Customers roaming within this region may encounter network disruptions and coverage issues. Our teams are actively engaged with the carrier, and Verizon engineers are working to restore service as quickly as possible.

Impact: Customers roaming on the Verizon network on the east coast of the North America may be experiencing failures and disruptions in mobile Voice and Data services. Verizon SMS services are unaffected.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 3 days ago - at 01/14/2026 08:00PM

Semtech is aware of a nationwide Verizon outage in North America affecting wireless Voice and Data services. Customers roaming on Verizon within this region may experience mobile network disruptions and coverage issues. Verizon engineers are actively engaged and working to resolve the service interruptions.

We will share further updates as soon as additional information becomes available.

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