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Outage in Sigma Computing

Users Unable To Contact Live Chat Support

Resolved Major
May 29, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are monitoring the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/29/2024 05:23PM

Our third party chat service has resolved the issue that was causing users to not be able to contact our live support.

MONITORING over 1 year ago - at 05/29/2024 04:24PM

Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are continuing to monitor the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.

INVESTIGATING over 1 year ago - at 05/29/2024 03:17PM

Our live chat service is currently experiencing difficulties and Sigma users are unable to contact live support through the Sigma application. We are monitoring the status of the issue. In the meantime please reach out to support@sigmacomputing.com for any questions or inquiries.

Latest Sigma Computing outages

Chat Support experiencing 3rd party outage - about 1 month ago
Scheduled Backend Tasks not running on AWS US - about 1 month ago
Degraded performance on PDF Exports - 2 months ago
Service disruption affecting Azure-hosted customers - 4 months ago
Outage affecting Sigma organizations hosted on Azure - 5 months ago

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