Outage in Sigma Computing

Snowflake tables not loading on AWS US West 2

Resolved Major
September 04, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

At approximately 7 am PST, Sigma users on AWS US West experienced long running workbook queries on Snowflake tables that may result in a timeout. This incident is now actively under investigation. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US West Incident Start Time: Approximately 14:00 UTC September 4, 2024
Components affected
Sigma Computing Sigma - AWS (US)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 03:50PM

The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2

User Experience: We expect the rate of errors to be negligible for all Sigma users hosted on AWS US West 2

Incident Start Time: Approximately 14:00 UTC September 4, 2024

Incident End Time: Approximately 14:30 UTC September 4, 2024

MONITORING 4 months ago - at 09/04/2024 02:57PM

Our engineers have implemented temporary mitigation measures to address the issue and we are monitoring their effect closely.

Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2

User Experience: We expect the rate of errors for long running queries on Snowflake tables to decrease while working in Sigma Workbooks.

Incident Start Time: Approximately 17:00 UTC September 4, 2023

Incident End Time: Approximately 17:30 UTC September 4, 2023

INVESTIGATING 4 months ago - at 09/04/2024 02:32PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/04/2024 02:31PM

At approximately 7 am PST, Sigma users on AWS US West experienced long running workbook queries on Snowflake tables that may result in a timeout. This incident is now actively under investigation.

We are treating this as our highest priority. Our apologies for any inconvenience caused.

Impacted Cloud Regions & Services: Sigma users hosted on AWS US West


Incident Start Time: Approximately 14:00 UTC September 4, 2024

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