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The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2
User Experience: We expect the rate of errors to be negligible for all Sigma users hosted on AWS US West 2
Incident Start Time: Approximately 14:00 UTC September 4, 2024
Incident End Time: Approximately 14:30 UTC September 4, 2024
Our engineers have implemented temporary mitigation measures to address the issue and we are monitoring their effect closely.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West 2
User Experience: We expect the rate of errors for long running queries on Snowflake tables to decrease while working in Sigma Workbooks.
Incident Start Time: Approximately 17:00 UTC September 4, 2023
Incident End Time: Approximately 17:30 UTC September 4, 2023
We are continuing to investigate this issue.
At approximately 7 am PST, Sigma users on AWS US West experienced long running workbook queries on Snowflake tables that may result in a timeout. This incident is now actively under investigation.
We are treating this as our highest priority. Our apologies for any inconvenience caused.
Impacted Cloud Regions & Services: Sigma users hosted on AWS US West
Incident Start Time: Approximately 14:00 UTC September 4, 2024
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