Outage in Signifyd

Case processing delay

Resolved Major

January 15, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing intermittent "Console Server Errors" when attempting to process certain orders. This is not impacting all orders, and the rest of Signifyd's services are functional. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Degraded performance: - Orders Sent: Order may be receiving a 5xx error when attempting to be created during this time. Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Components affected

Signifyd Order Review Signifyd Case retrieval Signifyd Console Signifyd API

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/15/2024 09:46PM

This incident is now resolved.

MONITORING about 2 years ago - at 01/15/2024 09:17PM

A fix has been implemented and we are currently monitoring results.

IDENTIFIED about 2 years ago - at 01/15/2024 08:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 01/15/2024 08:29PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 01/15/2024 08:26PM

We are experiencing intermittent "Console Server Errors" when attempting to process certain orders. This is not impacting all orders, and the rest of Signifyd's services are functional.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Degraded performance:
- Orders Sent: Order may be receiving a 5xx error when attempting to be created during this time.

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Latest Signifyd outages

API Server Errors - 4 months ago

Insights Reporting Outage - 4 months ago

Reporting Delay - 9 months ago

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