Outage in Signifyd

Order Review Processing Delay

Resolved Major
February 03, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing a delay in the processing of orders and order reviews due to intermittent operation issues. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users can successfully log into the Signifyd Console and view processed orders. - Orders Sent: Sent order are being received and queued for processing. - Order Review: Submitted orders are successfully processed for review. - Order Retrieval: Order status information is available via API on all processed orders. - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried. - Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.
Components affected
Signifyd Order Review

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/04/2025 03:21AM

Users are now able to search and view all current orders in the Signifyd Console. https://console.signifyd.com/

Should you have any questions, please contact our support team. signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent orders are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

IDENTIFIED 9 months ago - at 02/04/2025 02:34AM

We are experiencing a delay in the processing of orders and order reviews due to intermittent operation issues.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Console Access: Users can successfully log into the Signifyd Console and view processed orders.
- Orders Sent: Sent order are being received and queued for processing.
- Order Review: Submitted orders are successfully processed for review.
- Order Retrieval: Order status information is available via API on all processed orders.
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.
- Reporting: Users can successfully populate report data within the Signifyd “Reporting” systems.

Latest Signifyd outages

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Reporting Delay - 5 months ago
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