[External] - G2 Profile (89357*) Connectivity Disruption

[2025-07-03 12:29:25] - Incident status was updated to "resolved".

Summary: The incident has been resolved. The issue affecting IoT SIM connectivity services has been addressed and the services have been restored.

[2025-07-03 09:33:10] - Incident status was updated to "investigating".

Summary: The incident update indicates that the traffic situation is improving, and the upstream partners are working to stabilize the connections. The incident monitoring agent is closely monitoring the situation and will provide another update shortly.

[2025-07-03 07:15:04] - Incident status was updated to "investigating".

Summary: There is an incident affecting SIMs with the G2 profile (prefix 89357*) that is impacting new registrations. This may result in failed or delayed SIM registrations, loss of connectivity for some devices, and an inability to establish new data sessions. The engineering team is investigating the root cause and working with upstream partners to restore normal service. Updates will be provided as more information becomes available.

There is an incident affecting SIMs with the G2 profile (prefix 89357*), which is impacting new registrations and connectivity for some devices. The issue is being investigated by the engineering team and updates will be provided as more information becomes available.

Affected countries: XX