[External] - Issues with Data and VoLTE

[2025-07-07 20:00:30] - Incident status was updated to "resolved".

Summary: The incident is now closed. Normal traffic levels and session KPIs have been observed since approximately 15:40 BST, indicating service restoration despite no further official updates from the provider.

[2025-07-07 14:42:26] - Incident status was updated to "monitoring".

Summary: Sessions are re-establishing and key performance indicators are returning to normal levels. The situation continues to be monitored, and further updates are expected from the network operator.

[2025-07-07 14:02:04] - Incident status was updated to "identified".

Summary: A major network provider is experiencing issues with data and VoLTE services. They are reportedly throttling RADIUS and DIAMETER traffic, resulting in reduced overall sessions. The situation is under investigation, and updates will be provided as more information becomes available or when improvements are observed.

[2025-07-07 13:37:19] - Incident status was updated to "investigating".

Summary: An investigation is underway regarding a reported incident that may impact mobile connectivity services.

Investigating data and VoLTE issues affecting mobile connectivity

Affected countries: XX