Outage in Simbase
[External] - Issues with Data and VoLTE
Resolved MinorIncident Report
Investigating data and VoLTE issues affecting mobile connectivity
Affected countries: XX
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/07/2025 08:40PM
[2025-07-07 20:00:30] - Incident status was updated to "resolved".
Summary: The incident is now closed. Normal traffic levels and session KPIs have been observed since approximately 15:40 BST, indicating service restoration despite no further official updates from the provider.
MONITORING
10 months ago - at 07/07/2025 03:00PM
[2025-07-07 14:42:26] - Incident status was updated to "monitoring".
Summary: Sessions are re-establishing and key performance indicators are returning to normal levels. The situation continues to be monitored, and further updates are expected from the network operator.
IDENTIFIED
10 months ago - at 07/07/2025 02:20PM
[2025-07-07 14:02:04] - Incident status was updated to "identified".
Summary: A major network provider is experiencing issues with data and VoLTE services. They are reportedly throttling RADIUS and DIAMETER traffic, resulting in reduced overall sessions. The situation is under investigation, and updates will be provided as more information becomes available or when improvements are observed.
INVESTIGATING
10 months ago - at 07/07/2025 01:40PM
[2025-07-07 13:37:19] - Incident status was updated to "investigating".
Summary: An investigation is underway regarding a reported incident that may impact mobile connectivity services.
INVESTIGATING
10 months ago - at 07/07/2025 01:40PM
Investigating data and VoLTE issues affecting mobile connectivity
Affected countries: XX
Latest Simbase outages
[External] - Data session establishment issues - 6 days ago
Mobile Data issues - 19 days ago
[External] - Data Instability - about 1 month ago
[External] - Network signaling issues affecting device connectivity - about 1 month ago
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