Outage in Simbase

[External] - Degradation of M2M service

Major
July 09, 2025 - Started 2 days ago
Official incident page

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Outage Details

Mobile core cooling issues causing IP address shortage and service degradation for M2M connections. Restart planned to resolve the root cause. Affected countries: NL
Latest Updates ( sorted recent to last )
MONITORING about 15 hours ago - at 07/10/2025 08:20AM

[2025-07-10 08:19:33] - Incident status was updated to "monitoring".

Summary: The incident impact has subsided since yesterday morning. A temporary workaround has been implemented for affected customers. The mobile core location is expected to be restored by 15:00 CET today, resuming normal operations. The situation continues to be monitored closely.

IDENTIFIED 1 day ago - at 07/09/2025 07:20PM

[2025-07-09 19:17:28] - Incident status was updated to "identified".

Summary: A mobile core location remains partially non-operational. Teams are actively working on the issue. Full service restoration is estimated for tomorrow after 10:00 CET, following the reinstallation of all applications.

IDENTIFIED 1 day ago - at 07/09/2025 05:00PM

[2025-07-09 16:47:04] - Incident status was updated to "identified".

Summary: A mobile core location remains partially non-operational. Teams are actively working on resolving the issue. Full service restoration is estimated after 20:00 CET.

IDENTIFIED 1 day ago - at 07/09/2025 01:40PM

[2025-07-09 13:25:15] - Incident status was updated to "identified".

Summary: A mobile core location issue persists, with full service restoration expected between 17:00 and 18:00 CET. A temporary workaround has been implemented to mitigate impact on affected customers. The provider continues to work on resolving the problem.

IDENTIFIED 1 day ago - at 07/09/2025 08:40AM

[2025-07-09 08:31:31] - Incident status was updated to "identified".

Summary: The ongoing issue is taking longer to resolve than expected. Full resolution is now anticipated by 15:00 CET when the affected mobile core location will be restored. A workaround is available for affected customers. Some impact may persist until the full resolution is implemented.

IDENTIFIED 1 day ago - at 07/09/2025 07:20AM

[2025-07-09 07:15:50] - Incident status was updated to "identified".

Summary: The provider is actively working on resolving the ongoing issue. No specific timeline or additional details have been provided at this time.

IDENTIFIED 1 day ago - at 07/09/2025 07:00AM

[2025-07-09 06:53:16] - Incident status was updated to "identified".

Summary: Engineers and vendors are working to fix an affected mobile core location. Resolution is expected within 1 hour, but could take up to 11:00.

IDENTIFIED 2 days ago - at 07/09/2025 04:40AM

[2025-07-09 04:23:43] - Incident status was updated to "identified".

Summary: Service is gradually being restored for affected customers through a temporary workaround. The underlying issue is expected to be fully resolved later this morning.

IDENTIFIED 2 days ago - at 07/09/2025 04:00AM

[2025-07-09 03:57:30] - Incident status was updated to "identified".

Summary: A cooling issue at a mobile core location caused IP address shortages for some customers. The problem has been mitigated for those who reported it. A restart of the affected core location is planned to fully resolve the underlying issue.

IDENTIFIED 2 days ago - at 07/09/2025 04:00AM

Mobile core cooling issues causing IP address shortage and service degradation for M2M connections. Restart planned to resolve the root cause.

Affected countries: NL

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