Outage in Simbase

[External] - Partial Increase in Registration Failures observed

Resolved Minor
July 16, 2025 - Started 9 days ago - Lasted about 18 hours
Official incident page

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Outage Details

Investigating partial increase in registration failures, potentially affecting SIM connectivity Affected countries: XX
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 07/17/2025 08:00AM

[2025-07-17 07:58:46] - Incident status was updated to "resolved".

Summary: The service has stabilized with no further issues observed. The incident appears to be resolved.

MONITORING 8 days ago - at 07/16/2025 05:40PM

[2025-07-16 17:23:29] - Incident status was updated to "monitoring".

Summary: The provider has lifted throttling measures and confirmed with upstream carriers that limits are no longer being exceeded. They have observed improvements in signaling, authentication, and device connections. Monitoring will continue throughout the evening.

IDENTIFIED 8 days ago - at 07/16/2025 05:00PM

[2025-07-16 16:19:12] - Incident status was updated to "identified".

Summary: A signalling storm caused network congestion. Throttling measures have been applied, resulting in improvements for affected devices. The throttle will be gradually lifted to allow more traffic.

INVESTIGATING 9 days ago - at 07/16/2025 03:40PM

[2025-07-16 15:02:24] - Incident status was updated to "investigating".

Summary: The provider is actively investigating the ongoing incident and working towards a resolution. No specific timeline or additional details have been provided at this time.

INVESTIGATING 9 days ago - at 07/16/2025 02:00PM

[2025-07-16 13:44:04] - Incident status was updated to "investigating".

Summary: An investigation is currently underway regarding a reported incident that may impact mobile connectivity services.

INVESTIGATING 9 days ago - at 07/16/2025 02:00PM

Investigating partial increase in registration failures, potentially affecting SIM connectivity

Affected countries: XX

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