[External] - Roaming service degradation

[2025-07-25 14:13:25] - Incident status was updated to "resolved".

Summary: The incident has been resolved. The provider is awaiting further information on the root cause from their upstream carrier. A detailed analysis will be shared with customers who logged incident tickets.

[2025-07-25 12:54:33] - Incident status was updated to "monitoring".

Summary: The issue affecting multiple international networks appears to be resolved. Monitoring alarms for various countries including Morocco, Cambodia, Sierra Leone, Moldova, Spain, Guadeloupe, Vanuatu, Senegal, United Kingdom, Slovakia, Israel, and France have been cleared. The incident lasted approximately 1-1.5 hours, with all alarms triggered between 12:21 and 13:22, and cleared between 13:44 and 13:55. Ongoing monitoring continues to show positive results.

[2025-07-25 12:32:47] - Incident status was updated to "monitoring".

Summary: Service has been restored for multiple customers. Business checks are ongoing with affected customers. Awaiting final confirmation of the fix from partner. Next update expected after 15:00 CET business call.

[2025-07-25 12:23:08] - Incident status was updated to "investigating".

Summary: An incident affecting roaming services was detected around 12:30 CET. The issue is being actively investigated in collaboration with a partner. Recent monitoring suggests services may have been restored, but confirmation is pending.

[2025-07-25 11:58:04] - Incident status was updated to "investigating".

Summary: An investigation is underway for a reported service degradation. Internal monitoring systems have detected issues, and multiple customers have confirmed experiencing problems with the service.

Roaming service degradation reported, affecting multiple customers. Investigation ongoing.

Affected countries: NL