[External] - Service Degradation - Radiomovil Dipsa (Telcel) Mexico

[2025-08-02 15:47:48] - Incident status was updated to "resolved".

Summary: The previously reported incident has been resolved and all services are now fully operational.

[2025-08-02 12:45:09] - Incident status was updated to "monitoring".

Summary: Network block has been lifted following successful tests. Traffic recovery is being observed. Monitoring continues to ensure full restoration of services.

[2025-08-02 08:45:40] - Incident status was updated to "investigating".

Summary: An issue with a network provider in Mexico is being addressed. The affected network has been temporarily blocked to prevent further device connections. Alternative networks are still available in the region. The situation is being monitored closely, and updates will be provided as new information becomes available.

[2025-08-02 08:35:17] - Incident status was updated to "investigating".

Summary: Network issues reported with a provider in Mexico since 05:15 UTC. Alternative networks are available, and devices are gradually switching. The situation is being actively monitored, with further updates to follow.

Network issues affecting mobile connectivity in Mexico. Alternative networks are available, and devices are gradually switching over.

Affected countries: MX