Connectivity and provisioning issues affecting BLUE and YELLOW profile SIM cards

This incident has been resolved.

The involved partner has scheduled maintenance work tomorrow night to restore full service resilience. No service disruption is anticipated but they acknowledge increased risk while the work takes place, between 20 and 23 hours UTC. Follow the related external maintenance here: https://www.simbasestatus.com/incidents/d325869m4kfb

Our systems indicate that both connectivity and provisioning services have recovered.

We continue to monitor the situation and will provide further updates.

Our systems indicate that both connectivity and provisioning services have degraded again.

We continue to monitor the situation and will provide further updates.

Our systems indicate that provisioning services are now operational as well.

Our partners also reported that service has fully recovered, but is operating without full resilience. They are currently restoring redundancies.

We continue to monitor the situation and will provide further updates.

Our systems indicate that connectivity services have been restored, but provisioning is still degraded.

We advise to not change SIM card state (enable/disable SIM cards) of affected SIM cards (🔵 BLUE and 🟡 YELLOW) until further notice, to prevent enabled SIM cards from losing connectivity. Do not cycle them disabled and then enabled again, or they will likely get stuck in disabled until this issue is resolved.

We are waiting for updates from our partner, and will continue to monitor the situation closely.

The upstream partner reports service is recovering again, but full service restoration may take some time.

We continue to monitor the situation closely and will provide further updates as soon as they are available.

The upstream partner reports that service is not recovering anymore, and new failures are currently being investigated and corrected.

We continue to monitor the situation closely and will provide further updates as soon as they are available.

The upstream partner has identified the issue and reports service is now starting to restore. We continue to monitor the situation closely.

An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards.

We are monitoring the situation and will provide updates as soon as they are available.