Outage in Simbase
Connectivity and provisioning issues affecting BLUE and YELLOW profile SIM cards
Resolved MajorIncident Report
An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards.
We are monitoring the situation and will provide updates as soon as they are available.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/09/2025 05:47PM
This incident has been resolved.
The involved partner has scheduled maintenance work tomorrow night to restore full service resilience. No service disruption is anticipated but they acknowledge increased risk while the work takes place, between 20 and 23 hours UTC. Follow the related external maintenance here: https://www.simbasestatus.com/incidents/d325869m4kfb
MONITORING
7 months ago - at 10/09/2025 04:28PM
Our systems indicate that both connectivity and provisioning services have recovered.
We continue to monitor the situation and will provide further updates.
MONITORING
7 months ago - at 10/09/2025 04:03PM
Our systems indicate that both connectivity and provisioning services have degraded again.
We continue to monitor the situation and will provide further updates.
MONITORING
7 months ago - at 10/09/2025 03:31PM
Our systems indicate that provisioning services are now operational as well.
Our partners also reported that service has fully recovered, but is operating without full resilience. They are currently restoring redundancies.
We continue to monitor the situation and will provide further updates.
MONITORING
7 months ago - at 10/09/2025 02:48PM
Our systems indicate that connectivity services have been restored, but provisioning is still degraded.
We advise to not change SIM card state (enable/disable SIM cards) of affected SIM cards (🔵 BLUE and 🟡 YELLOW) until further notice, to prevent enabled SIM cards from losing connectivity. Do not cycle them disabled and then enabled again, or they will likely get stuck in disabled until this issue is resolved.
We are waiting for updates from our partner, and will continue to monitor the situation closely.
MONITORING
7 months ago - at 10/09/2025 01:37PM
The upstream partner reports service is recovering again, but full service restoration may take some time.
We continue to monitor the situation closely and will provide further updates as soon as they are available.
IDENTIFIED
7 months ago - at 10/09/2025 12:48PM
The upstream partner reports that service is not recovering anymore, and new failures are currently being investigated and corrected.
We continue to monitor the situation closely and will provide further updates as soon as they are available.
IDENTIFIED
7 months ago - at 10/09/2025 12:25PM
The upstream partner has identified the issue and reports service is now starting to restore. We continue to monitor the situation closely.
INVESTIGATING
7 months ago - at 10/09/2025 12:04PM
An upstream partner is investigating an issue affecting connectivity and provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards.
We are monitoring the situation and will provide updates as soon as they are available.
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