Outage in Simbase

[External] - Data Service Degradation on Black SIM Profile

Resolved Minor
October 09, 2025 - Started about 16 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

A service degradation affected new network interactions on a specific SIM profile. While existing sessions were unaffected, devices may have encountered issues with new connections. The issue is recovering with redundant nodes in place, and system stability is being monitored. Affected countries: XX
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 10/10/2025 12:40AM

[2025-10-10 00:21:10] - Incident status was updated to "resolved".

Summary: The previously reported incident has been resolved. Services are being monitored for any further issues.

MONITORING about 16 hours ago - at 10/09/2025 09:00PM

[2025-10-09 20:58:59] - Incident status was updated to "monitoring".

Summary: A service degradation affected new network connections for certain devices. Redundant systems have helped recover traffic, and the situation is improving. Existing sessions were not impacted. Monitoring continues as full recovery is expected soon.

MONITORING about 16 hours ago - at 10/09/2025 09:00PM

A service degradation affected new network interactions on a specific SIM profile. While existing sessions were unaffected, devices may have encountered issues with new connections. The issue is recovering with redundant nodes in place, and system stability is being monitored.

Affected countries: XX

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