Outage in Simbase

[External] - Mobile Network Degradation in Mexico

Minor
October 10, 2025 - Started about 4 hours ago
Official incident page

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Outage Details

Service degradation affecting mobile network in Mexico. Users may experience connection failures and data transmission issues. Affected countries: MX
Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 10/10/2025 09:00PM

[2025-10-10 20:50:14] - Incident status was updated to "identified".

Summary: An issue affecting connectivity on one network in Mexico has been identified. Many SIMs are successfully connecting to alternative networks. The provider is investigating the cause and expected resolution time. Further updates will be provided when available.

INVESTIGATING about 4 hours ago - at 10/10/2025 08:40PM

[2025-10-10 20:38:55] - Incident status was updated to "investigating".

Summary: A service degradation is being investigated affecting a network in Mexico. Customers may experience connection issues when trying to register or transmit data on this network.

INVESTIGATING about 4 hours ago - at 10/10/2025 08:40PM

Service degradation affecting mobile network in Mexico. Users may experience connection failures and data transmission issues.

Affected countries: MX

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