Outage in Simbase
Support tickets delays
Resolved MinorIncident Report
Due to a widespread external service disruption, our help desk is currently unable to process incoming requests. We appreciate your patience as this issue is being resolved. It may take some time before we can review your tickets, as our service provider is working diligently to clear their backlog.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 01:09PM
This incident has been resolved.
IDENTIFIED
6 months ago - at 10/20/2025 12:40PM
Due to a widespread external service disruption, our help desk is currently unable to process incoming requests. We appreciate your patience as this issue is being resolved. It may take some time before we can review your tickets, as our service provider is working diligently to clear their backlog.
Latest Simbase outages
[External] - Data session establishment issues - 5 days ago
Mobile Data issues - 19 days ago
[External] - Data Instability - about 1 month ago
[External] - Network signaling issues affecting device connectivity - about 1 month ago
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