Outage in Simbase

[External] - Roaming Issues in the UK

Resolved Minor

November 18, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

A roaming partner in the UK is experiencing connectivity problems, affecting mobile services. The issue has been escalated and is under investigation. Affected countries: GB

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 11/18/2025 04:00PM

[2025-11-18 15:26:51] - Incident status was updated to "resolved".

Summary: The provider has confirmed that the issue has been resolved and service has fully recovered.

MONITORING 6 months ago - at 11/18/2025 02:40PM

[2025-11-18 14:25:13] - Incident status was updated to "monitoring".

Summary: A fix has been implemented and service is in the process of being restored. The situation will continue to be monitored.

INVESTIGATING 6 months ago - at 11/18/2025 12:20PM

[2025-11-18 11:30:06] - Incident status was updated to "investigating".

Summary: The issue has been escalated to the relevant roaming partner. An update is pending from them regarding the ongoing incident.

IDENTIFIED 6 months ago - at 11/18/2025 12:20PM

[2025-11-18 11:00:06] - Incident status was updated to "identified".

Summary: A provider is experiencing issues with their UK roaming partner. They have raised a ticket to address the problem.

IDENTIFIED 6 months ago - at 11/18/2025 12:20PM

A roaming partner in the UK is experiencing connectivity problems, affecting mobile services. The issue has been escalated and is under investigation.

Affected countries: GB

Latest Simbase outages

[External] - Data session establishment issues - 5 days ago

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[External] - Data session ingest and notification delivery - 25 days ago

[External] - Data Instability - about 1 month ago

[External] - Network signaling issues affecting device connectivity - about 1 month ago

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