Outage in Simbase

[External] - Authentication Issues Affecting Mobile Data Connectivity

Resolved Minor
November 27, 2025 - Started 19 days ago - Lasted about 10 hours
Official incident page

Incident Report

Potential authentication problems identified affecting mobile data connections. The issue may impact IoT device connectivity. Technical teams are monitoring and working to maintain service stability. Affected countries: NL

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 11/28/2025 07:20AM

[2025-11-28 07:09:00] - Incident status was updated to "resolved".

Summary: The incident has been resolved and will be closed. Business checks have been completed successfully. An investigation into the root cause will be conducted.

INVESTIGATING 19 days ago - at 11/27/2025 10:00PM

[2025-11-27 21:53:58] - Incident status was updated to "investigating".

Summary: Authentication issues affecting certain APNs have been identified since 3:45 PM. The team is monitoring and working to maintain service stability. Updates will be provided if IoT-related issues occur.

INVESTIGATING 19 days ago - at 11/27/2025 10:00PM

Potential authentication problems identified affecting mobile data connections. The issue may impact IoT device connectivity. Technical teams are monitoring and working to maintain service stability.

Affected countries: NL

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